Cheap Car Rentals in Jacksonville Airport

Had to wait while cars were borrowed from other rental companies. I understand the shortage on rental cars but don’t make reservations for cars you don’t have available. I think next time I’ll just have family pick us up at the airport and forget about renting a car

The problem I experienced was that the agent at pickup pushed the insurance on me, telling me “this is Florida, a no-fault state.” I believe most are. But having seen all the ads for the ambulance chasers, I buckled and let her add the $30. When I got home I asked my husband about it and he said it was torkelt unnecessary.

Horrible customer service

Only negative is that if you book through a 3rd party, you can't make changes at the counter. Otherwise, very happy.

Confusion with car. 2 people had same car no one could resolve. Had the gas option at return which we didn’t take. Called customer service 4 times and was transferred and on hold for hours. No one ever helped.

Drop off in Columbia was terrible. Staff slow and not helpful.

We overpaid, would not apply our AARP or AAA. Told us to do when we returned car; we tried and they told us should have done in the beginning. We ordered Mazda 4 door and got a small SUV with terrible suspension and poor AC (in hot and humid Florida). Disappointing

Ridiculous that a spouse cannot automatically also drive the car (without paying $14 a day extra).

Hertz is normally very efficient and professional. This time, the check-in agent was a bit cocky and the vehicle was a bit dirty. Not the excellent Hertz standard that I am used to.

Pickup took 1.5 hours because there was only one attendant working, the computer and scanner were slow, and the documents required to pickup were not well communicated. People were getting half way through the pickup process only to realize they didn't have the right insurance document, getting out of line to call, etc. You must have your insurance card and be able to show coverage $ amounts. Easirent didn't allow folks to cancel their reservation despite having 12+ people in line in front of them and a 2+ hr wait (was taking ~20 mins per person for pickup).

I will NEVER use this company again. Rental office was filthy (think $30 per night motel room smell) and the car was dirty (had not been vacuumed or windows cleaned). Tire had a slow leak that went down to 9psi while I had it. They would not come fix it because I didn’t buy extra insurance. I assured them that it wasn’t my car and I absolutely didn’t care, and they still could have cared less. Check-back-in process was also sloppy and terrible- guy took my key and left, after 30 minutes so did I because I had no idea if I was done or not but had a flight to catch. Terrible all the way around. It was cheaper than Enterprise or Hertz, but from now on I’ll pay the difference. Awful.

The young man that checked me in was courteous and so was his female coworkers. I signed for a full tank of gas without having been shown the car and was told it was on full and had to be returned that was. It definitely was not at full but I wanted to get in my way. The car was 2 months and 5,000 miles over the last oil change and service. When I returned the car, the less than polite manager named Francky finally came to help me after having been verbally reprimanding an employee so the lobby could hear it. We went to the car and when he opened it he said “it’s a non smoking car sir” i said, okay and told him I don’t even smoke cigarettes but nice try. He said he smelled smoke and I told him he did not and neither did I and then proceeded to show him that there’s isn’t even anything on that car that says you can’t smoke so even if I did, it’s not marked anywhere. He then “bargained” with me to pay a $250 fee or a lesser fee of $161. I obviously wanted to pay less even though I said I’d fight it. He was so condescending and rude and had no business dealing with customers. I told him this was fraud and theft and a complete scam. I later checked my account and what should have been a $172 charge for a rental and $161 smoking fee and my bank has a hold of over $800 currently from Easirent. This has completely ruined my vacation and I’m still nervous and anxious as I await the outcome of this disgusting situation. I went to Yelp and was blown away at all the negative reviews and how many of them specifically reference Francky and this exact behavior. Im surprised that 3rd party companies use this business as it has repeatedly abused your customers and taken full advantage of them financially and seemingly without punitive measures. I ask that you look into this matter and help prevent further patrons from being taken advantage of. Thank you.

Our flight was weather delayed, we arrived at 19:30 and were told that they had closed at 6pm. I find it incredulous that an airport car rental company closes at that time. We had to arrange airport hotel accommodation for that night, They wouldn’t refund/discount the day’s loss of rental, wouldn’t recommend this car rental and certainly wouldn’t consider using them again.

The instructions on how to call shuttle were unclear, the number listed in the confirmation email doesn’t work, my rental car wasn’t available and the employees had no reasonable estimate of when a car would be available although they tried to have me wait hours in case one showed up. Every customer that picked up a car before me had to wait for the vehicles to be cleaned. When I searched to see what other vehicles were available in the area, Kayak still showed Easirent as having multiple immediate availability although there were no cars available. I ended up getting a better rate from Avis and Easirent didn’t even bother to offer me a ride back to the airport to pick up my vehicle despite their poor service. I will not be using Kayak, Easirent, or Priceline for a rental car again.

Flow

Was not stated in booking that a credit card had to be used vice a debit card. I don't normally carry many credit cards on me so this could of been interesting if I didn't have one available. Took over an hour to receive car from valet. So my 24 hour reservation just turned into 23.... overall very poor experience

They tried to scam us by charging a cleaning fee of $450 for smoke…but we don’t smoke! It’s a scam, be careful renting here!