Easy check in process. I liked the early return process. Matt did a good job going through everything. He tried to make right the van not being cleaned yet. Van options were very nice. Hands free/Blue-tooth phone capabilities and plenty of room for luggage and 4 people to stretch out in. We liked having the tuck away 3rd row seats. Leather seats made for easy cleaning. Overall, the van performed better than expected.
Matt was nice, seemed overwhelmed at the time. The lobby was full, it was spring break, and the van I was to get was not able to be cleaned yet. Matt asked me if I wanted to wait. I declined and took the van as is. He gave me a free car wash voucher. We walked through the pre-rental and took pictures of the exterior of the van. Minor knicks and dings (standard where and tear on a 50,000 mile vehicle) were noted. I spent my 1st 2 hours cleaning out big dog hair from the last customer and wiping down everything. I was not mad nor did I call to complain.