Cheap Car Rentals in Broad Ripple, Indianapolis

Staff were are fantastic. Great customer service experience.

Arrived to see a sign on their door stating that the parking lot was going to be blacktopped that afternoon and customers wouldn't be able to leave our personal vehicles on the property. Confirmed this with the clerk inside, who shrugged at me when I asked where I was supposed to leave my car. "Sorry, but you won't be able to park it here". No provisions or alternate arrangements made, just "figure it out". Maybe I could have done that if I'd been called prior to arrival to let me know about the parking situation, but they didn't bother to do that. It's like they didn't even think it would be an issue. This isn't an airport location, so surely some percentage of their customers arrive in personal vehicles that they need to park. I ended having to cancel the reservation and take my own car on the trip; the very thing I was hoping to avoid by renting, as it has no AC or cruise control. Very poor service, and I won't be making another reservation here.

They treated me well, they were kind and courteous and very knowledgeable

I like how easy Hertz is. I was in and out with no issues. But I'd also really appreciate if Hertz, and every rental company for that matter, would clean the inside windows for once. Every rental I get in has smears, smudges, and overspray from the interior cleaner on the windows. It's super annoying especially when driving in rain, into the sun, or at night. Clean windows go a long way and I'd appreciate attention to that detail. Also, when dropping my car off at the airport, there was nobody there to greet me. In fact, other renters thought I was the Hertz rep. I didn't know what to do and neither did others.

When we got to the address provided for pickup (Carmel Indiana) There was a note on the door say the office was closed and to go to the location in Indianapolis. Which is only 20 mins away but having to take an Uber and having to deal with that was a pain with luggage and a car seat and an 18 month toddler. We made it to Indianapolis and the staff was okay. No apology about the location (not their fault) an email would have been nice. The car was fine. It was obvious a quick clean as there was still dirt on the outside and some crumbs on the inside. Had a strong smell, which we later came to the conclusion that it was trying to cover up cigarette smoke. The car drove fine. Brakes were a little weird. And drop off in Kansas City was easy and the nice folks let us drop it off at a different location. They were really nice. I probably wouldn’t go with hertz again bc it cost us extra and was a pain.