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Great car and easy process. Thanks!

Not a great start to our vacation. The sixt representative at the airport counter was extremely unhelpful. I already booked the car online but when this man gave me the amount due for the rental he included the sixt rental coverage. I had selected no online. When I told him I did not want the rental coverage and I asked if my personal insurance would suffice to cover the car he just answered “I don’t know”. I asked him if other people usually decline the sixt insurance and he also said “I don’t know”. Also on the bill was a “premium location charge” of around $30 which apparently is for renting the car from the airport, however when I made my rental booking beforehand this charge was not on the price. I asked him about it and he said it was standard, but again, if it is standard then why wasn’t it on my initial reservation charge? Lastly, the representative asked if I wanted an automatic or manual transmission. I said manual. When we got to our rental car it was an automatic transmission. This employee is representing your brand very poorly. All the surrounding customer service representatives seemed more interested and helpful with regards to their jobs. This man who helped us was awful at his job.

Everything was very easy.

The pick-up was easy and the car was clean, but there was a lot of damage on the car. I suspect they charged the other renters for repair, and then kept the money without actually making the repair - multiple dings and dents on the back tail gate. They noted them for the record and, so far, they haven't tried to also charge me for them. When I picked up the care I was surprised to find that they charge 5Euro a day for travel outside the country. They said I could just pay for those days I was outside the country, but when I got the bill, they charged me for every day, even though I was only out of the country for 3 of the 8 days. So, in the end, they weren't any better than any of the other slimy car rental agencies.

That employer works in Enterprise office when I went to pick up the car made me wait for 30 minutes standing and they don’t have sitting area and the employer did not offer me a chair to sit down and he charge me 50% extra Of the daily rent just for insurance

The service from Munchen was great, great help and support for an easy check in and all. However the car had a very bad clutch that made discomfort and sever pain to my foot and ankle. I even talked to enterprise online and they wouldn’t help.