The team at Avis was nice and efficient. Great help and patience with all questions asked. Also, got way better car than what we have ordered for no extra charge. Will do business with them again if opportunity present itself.
I was mislead by the agent in terms of prices etc, way overcharged and not clear. I was taken advantage of
The service staff during the collection of the rented car was very helpful and give in her best profession in explaining the taking over the car procedures. She was very polite and understood the essentials of customer's needs. \Keep up the good job.
Pick staff were very pushy, unaware if the possibilities for cars in Croatia, claimed we couldn’t have a BMW in Croatia. Very insistent about our needs for insurance.
Easy drop-off process- just didn't understand it at first.
Fairly easy to find drop-off, though a little better instructions at pick-up would have helped.
This was terrible. I showed up at the counter, and this rude clerk called Susie tells me, and other customers, that they have no cars for the whole week and that their system is broken. So i start making phone calls and arranging for alternatives, and then a german guy walks in and she gives him a car!! This is unacceptable.
Staff are very rude
They will ding you for repairs they already knew existed if you dont buy full coverage,
Because of small scratch the charge me more than 1200 Euro
The car was very good.
I reserved a car for a day and scheduled to pick it up at 9:00am. When I got there at 9:00, they said they didn't have any cars but they should get one in 1-2 hours. I asked them to call me when they had a car, which they did as I was leaving the other location in my rental car. I looked online to see if there was another location that had any cars and found one at the main train station in Munich. I walked over to it and rented one. It was 10:30 when I got there and it was 11:00 before I left, plus there were additional fees. Had to upgrade to a larger car and a 20 euro train station fee. No map on the location or driving instruction on how to get back. Plus the after hours return instruction were very poor. I had a trouble understanding their English and got charged for the insurance that I didn’t want. The staff in the parking decks were not very friendly, like I was bothering them. I’m not 100% sure they were even the company employees because they didn’t have a name tag or uniform on but they were the only people I saw in the parking deck. Be careful driving the parking deck because it has very narrow up and down ramps.
We arrived at the counter, and we're told that our reservation was cancelled because they ran out of cars. wtf?!