Find Convertible Car Hire in Munich

Didn’t honor initial rental agreement. Terrible customer service.

My message to thier customer service team: Hello, When I went to the rental pickup today I had reservation for a BMW 3 or Audi A4 (or similar). The desk agent said that he was giving me a free upgrade to an Audi A8. When I told him that credit card covers my rental car damage, he pushed hard that since that car is a very expensive one that my card wouldn’t cover it and if there was a scratch it could hundreds to thousands out of pocket. I told him that in that case I don’t want the car. He told me that there was no other option in my class car that I booked or I could have a tiny Corolla. I didn’t want to be cramped in a small car so I agreed to the A8 and the insurance. When I got in the car and tried to pull it out of the parking spot, I had a lot of difficulty maneuvering it and was very uncomfortable driving it. There were several cars in the garage that I would have been fine driving so I went back to the agent and told him I couldn’t drive the car. He insisted over and over that the other cars weren’t available. He never consulted a manager or offered any other solution. Finally someone else came over and assisted me and was able to set me up with a BMW X3 which was perfect. The problem is that both insurances are still on the rental agreement and I never wanted or needed it in the first place. I believe that the agent pushed that car on me so I would agree to the insurance. This is not an acceptable practice! I would like the insurance removed from my bill.

I was charged for one extra day because I wanted to pick the car up earlier, but it wasn't available when I arrived early. Other than that, I thought the drop off process was very easy and I liked the car

It’s hard to see/find the car rental return after hours & in the dark. Also, the location to drop the key off is inside the airport. Difficult to do when you are traveling by train & not flying since the airport doesn’t open after 5am. I had to leave the keys in the car with it unlocked, because it wouldn’t stay locked when I shut the door with the keys inside. I called Hertz after they opened at 8am, which took at least 1/2 hours of cell service, which cost me 25 cents a minute. It was difficult to speak to someone, as there was no English option. I had to keep hanging up, pressing buttons & calling back until someone answered & was not a recording, then I got put on hold. I called back & finally spoke to someone who spoke a little English, but since I was on the train, the connection was really bad. Thankfully, she seemed to eventually get the gist of what I was trying to tell her (where the car & keys were), as I got an invoice in my email the next morning for the correct amount.

Very friendly staff and efficient checking in and out process. It would have been helpful if it had been clear at time of booking whether an automatic or standard was available.

The team at Avis was nice and efficient. Great help and patience with all questions asked. Also, got way better car than what we have ordered for no extra charge. Will do business with them again if opportunity present itself.

Everything is good!

The pick-up was easy and the car was clean, but there was a lot of damage on the car. I suspect they charged the other renters for repair, and then kept the money without actually making the repair - multiple dings and dents on the back tail gate. They noted them for the record and, so far, they haven't tried to also charge me for them. When I picked up the care I was surprised to find that they charge 5Euro a day for travel outside the country. They said I could just pay for those days I was outside the country, but when I got the bill, they charged me for every day, even though I was only out of the country for 3 of the 8 days. So, in the end, they weren't any better than any of the other slimy car rental agencies.

That employer works in Enterprise office when I went to pick up the car made me wait for 30 minutes standing and they don’t have sitting area and the employer did not offer me a chair to sit down and he charge me 50% extra Of the daily rent just for insurance

I felt ripped off. I had a car rental for pick up in Munich and then drop off in Garmisch partinkichen. The latter was not possible and it led to a lot of complications and spoiled my experience. The people at hertz could not help me but wanted to charge me extra for drop off fees.

Was easy to navigate. A little too expensive because I didn’t use a lot of miles!

Good car and fast pick up, but they allowed us to book drop off to a zone that wasn’t actually able to have a drop off. We circled the block multiple times looking for the drop off per the itinerary address and spent an hour trying to contact hertz and find the location. We finally got the number for the local service which informed us that we shouldn’t have been allowed to schedule a drop off and the representatives at that location were very kind and helpful. Would have been a great rating if it wasn’t for this frustrating scenario! They never should have let us book this location if it did not allow drop off…