The staff was helpful, but the Avis's policy on accepting payment is nonsensical and downright idiotic. They would not accept my debit card. I literally use this card EVERYWHERE -- travel, retail, etc. -- both offline and online for much larger and much smaller purchases, and I've never had an issue. Then, Avis says they can't use that to rent the car to me? Are you kidding me? I'm a Preferred Plus member and have rented cars from you many times. You know you can trust me to pay, and you know who I am. (I literally could've walked over to an airline ticket counter, used my debit card to buy a refundable ticket, returned to Avis to rent a car [since that's the only way they said they'd accept my debit], and then returned to the airline ticket counter for a refund. That makes NO sense.) AFTER THAT FIASCO AND ARGUING WITH THE STAFF TO NO AVAIL, I tried to see if they could use my American Express card that's in the system (since I use it regularly for work). They needed a code, but I didn't have the card (it was in my home in another state). I got on the phone with American Express, and they were willing to give a 1-time code (they said they do this regularly with companies when their clients don't have their cards). Unfortunately, Avis didn't accept that offer either. GRRRRRRR. I ended up having to get a local family member to swipe a credit card of theirs. So frustrating!