Cheap Car Rentals in Northwest, Santa Ana

Dear Sir my reservation has been cancelled upon Hertz solely decision why I’ve been charged. Please help and advise me with Your support to me as a user

Only thing that could have been better is that I didn't know the insurance I purchased through Kayak didn't cover everything, since in California you also need a life-insurance policy for drivers. That added another ~$20, which isn't much, so it wasn't a big inconvenience, just would have been nice to know beforehand. Maybe I missed it in the print somewhere.

We booked a rental car for Friday March 18th and Thursday March 17th in the evening we received a call that they did not have any cars available! Incredibly frustrating! We were stranded at our hotel, our expectation was that if we reserved a car there would be a car for us.

First, finding the location inside of the Hilton hotel was a bit confusing. Adding additional location info such as location inside Hilton hotel would be good for both Kayak and Enterprise communications. Once there, the agent at the desk went out of her way to find the vehicle that I was looking for. The reservation was for a Ford F150 or similar, the vehicle that was waiting for me was a Toyota Tacoma, a much smaller vehicle. The agent called many nearby locations and found the vehicle that I reserved. I know that was not an easy task as there is a nation-wide vehicle shortage

Great car. (With all the rental car challenges lately, I was especially happy with it.) Very good price, too, considering I dropped it off at a different location.