This rental did not happen, they did not have the car available I was attempting to renf
Staff was very accommodating and helpful. Got me a good fair deal, and the customer service was excellent.
They overbooked the car I rented, but they made up for it 10 fold. No complaints.
How quick they can get you out of there with your rental car, especially during Covid times. No need to step inside the office.
Overall it was well done. Limited vehicle choice but I was at a smaller office location. Also customer service said we could get a 4x4 but the office staff were more up front and honest about that. So I’m glad I called ahead.
They were very friendly and polite
Pretty much nothing went right. We were picking up the car following a flight into Orange County. It turns out that the Santa Anna rental location was 6+ miles away from the airport. We had to take an Uber to the enterprise location. We were also told that unlike every other enterprise location, they could not pick us up at the airport. I checked at the airport location to see if they would honor the reservation and was told it would cost over $100 more. The one thing enterprise agent at the Santa Ana office did do was discount the one-way fee to compensate for our having to pay for an Uber to get to the location. Then when we went to return the car back at the orange county airport, the computers were down and was told that the car could be checked in the following morning. When I called the airport location the following morning to see if the car had been checked in, the call was not routed to the airport but rather to a call center. They were unable to tell if the car had been checked in. I never got a receipt emailed to me showing that the car was checked in as promised. I had to call the next morning only to find out that the car had been checked in with l damage noted and a resulting charge. Fortunately, when I had left the car at the airport, I had taken a video showing that there was no damage to the car. I spoke to the phone representative who was willing to check in the car completely and remove any damage charges. To top it off the car stunk with a smell that was unsuccessfully masked with an excessive application of air freshener. Needless to say, a VERY unsatisfactory experience.
They need more help it was so busy the two times I was there
The customer service was great. Both agents I talked to were friendly and knowledgeable.
Very Good|Mar 2023
Need one more helper only one person work at the shop
Very Good|Sep 2022
I was charged for a tank of gas even though the car was brought back with a full tank. The attendant said he could not refund to my credit even though he was able to charge my credit card. He was very unprofessional. I told him he was stealing money. I will not rent from Hertz again and I will put a stop payment on charges.
Very Good|Oct 2021
Beware Hertz has 2 sites @ SNA/Orange County. We were lucky that airport Hertz able to override offsite Hertz reservation so we could simply drive away rental car instead paying for Uber rides to/from offsite Hertz. Rental car was very good.
The car I rented wasn’t available. Only car available was an upgrade. My card has no chip therefore had to cancel my original rental, call Hertz 800# and put the more expensive car on my daughter’s card. Hertz staff was helpful however the overall experience was VERY FRUSTRATING and time consuming!! Will go back to Enterprise next time for sure!!