The customer service was great. Both agents I talked to were friendly and knowledgeable.
Very Good|Mar 2023
Need one more helper only one person work at the shop
Very Good|Sep 2022
I was charged for a tank of gas even though the car was brought back with a full tank. The attendant said he could not refund to my credit even though he was able to charge my credit card. He was very unprofessional. I told him he was stealing money. I will not rent from Hertz again and I will put a stop payment on charges.
I booked a full size SUV, a Nissan Rogue that would fit 6 people and 5 bags. I was given a mid size suv that would fit 4 and 1 bag. For one week that was unacceptable. They had no other vehicles than a mini van. I was given the mini can, but I had to pay an additional $20/day for the difference. It was not right.
Very Good|Oct 2021
Beware Hertz has 2 sites @ SNA/Orange County. We were lucky that airport Hertz able to override offsite Hertz reservation so we could simply drive away rental car instead paying for Uber rides to/from offsite Hertz. Rental car was very good.
There is a very lousy agent who will try give you a smaller car and try to make you pay extra for what you've already paid for. He is a taler WM with shaved hair. Avoid the conman and ask to speak with Chris who is the complete opposite - professional and delightful to work with.
No complaints at all. Staff was friendly and efficient. Rental car was as expected.
Enterprise at Anaheim on Katella were excellent
Staff was quick, efficient, friendly and accommodating. Great service overall!