Cheap Car Rentals in Shockoe Bottom, Richmond

Buy the poor associates at Richmond some new computers. It should not take thirty minutes to checkout because they constantly have to reboot.

The car was ready - the job got done -no frills service

They gave me a car that had broken down the day before, without properly fixing it. So I experienced transmission problems while on a bridge with no where to pull over, which put us in danger. The only reason I know that the car had previous transmission problems because we somehow got assigned the same tow truck driver who recognized the vehicle from the day before. Dollar was seriously negligent. I will never be renting from Dollar or their parent company Hertz ever again because I cannot support a company who willfully puts their customers in danger.

It took 5-minutes to pick up the car. Very good customer service at this location. I was very happy with my rental. I just wish the price of rental cars wasn’t so high. I’m looking forward to the day when the prices drops back to where they were pre-pandemic. Hopefully!

Don't have a car for me

This was our worst experience -ever - with rental cars. We had a confirmed reservation before leaving Chicago for a 9 day trip to Boston, Washington DC, and Richmond VA. We only need the car for our Richmond leg of the trip. As we were in the Amtrak train station awaiting our train to Richmond, we received a text message informing us that our car reservation was cancelled because they didn’t have any cars available (supposedly because of some “accident”). We tried contacting Avis for a further explanation and possible alternative options. No luck! Our hotel reservation in Richmond was in a location that made trying to get around by walking impossible. We were there to visit our grandson who is attending the University of Richmond.. we were in Richmond fo 3 nights. We were able to use Lyft to get from our hotel to the school, but we wanted to do more in the way of sightseeing and visit colonial Williamsburg. We also needed a car for transport from our hotel to the airport for our return flight to Chicago and luggage storage between hotel checkout (11 am) and departure time (5 pm). So, all in all, Avis’s last minute cancellation of our confirmed reservation was nerve-racking and terribly distressing for us.

Price. My military granddaughter rented the vehicle for me since I was on VACATION to help her. However, when I needed to extend another day, I was not granted the discount 🤬🤬. The vehicle did not have even a drop of windshield wash and the inside of the windshield was horrendously dirty. Not really excited to rent from Avis again

The representative that checked me in and out was fantastic! She was very professional and well spoken. The gentleman that details the cars and did the car inspection was fantastic as well. They were so accommodating and pleasant. The car was immaculate too. I told the young lady at the counter how pleasant the experience was and that I will be back and I will. Thank you!😊

Unpleasant experience. Reserved vehicle a couple of hours prior to pickup. Vehicle already gone on arrival. No “sorry for the inconvenience” only a rude manager who, with a condescending tone, informed us that we should have reserved it the day prior and implied it was our problem for having gone through a third party software. They had a vehicle at the next level at a higher price. We could take it or leave it. Budget wasn’t going to honor original price already paid. Also told we would lose insurance also purchased through Kayak if we walked away. Ended up paying more for the vehicle (versus spending 1-2 hours making alternative arrangements). Car was fine but very unhappy with Budget. Will avoid them in the future.

Was cool

I never got the car. After waiting 2 hours I gave up and called Lyft.