Very slow pick up process. No one went to check the car with me. I was asked to sign contract in the office without seeing the car. Contract stated that there were no scratches, but when I approached the car I found many scratches that were not reflected in the contract. I was not allowed to return the car just by dropping the keys in the box. Return took almost an hour because of a long line and only one staff available for the review of the cars. I had a hard time explaining and providing proof with photos that I did not do any of the scratches that were present on the car.