The website advertised that I did not need a credit card to rent this vehicle. However, when I arrived to get the vehicle the associate still requested a credit card. I was not able to get my vehicle at all.
The first car I received was dead. I’m not sure if they are actually inspecting the vehicles. The second car was better but the customer service is lacking at this location. Entire booth smelled like cigs.
Reservation was at noon on a Saturday. Office closed at noon on Saturday so I couldn’t pickup the vehicle
Very Good|Jan 2022
The rental agent, Shell, was patient and knowledgeable. The shop was understaffed and had long lines. But we got our rental and got going.
Did not have a car for me and tried to give me a pickup for twice the price of my contract .
Understaffed. Unable to get my nursing discount because Hertz charges 5% penalty to speak with customer service agent. I won’t be renting from them again. Employees were friendly and doing the best they could.
Made a reservation for a car, got a confirmation. Then on the day I was supposed to pick it up, got a phone call from Enterprise that they didn't have any more cars. They offered to call me if any came in, but I cancelled the reservation. They should never have confirmed my reservation.
Staff was great.
Have more cars available.
The car was really good with a few small problems. Drop off was super easy. No haggling or last minute attempts to up sell. The billing was correct, and the price was fair.
Pick up took longer than it should have. The cabin noise in the car was louder than my 15 year old 4WD truck. The rear tire had a slow leak that should have been addressed.
Car was not cleaned throughly. I was given car with windshield cracks which I’m sure shouldn’t have been rented. Also tire pressure light was on with less than 15 miles of driving.
We asked for a standard car. When we arrived at the Enterprise office, they said that they only had a truck which my wife could not get into because of the height (we are senior citizens). Finally, they gave us a compact which was very uncomfortable. In conclusion, we did not get the car requested.
They tried to charge me 3 x the amount that I was quoted for, for 1 day. Won’t use again.
They were very very busy only one person working I went to the booth and checked out and it was over 30 minutes before I received the car so when I returned it I was charged an extra day because I did not receive the grace period
The in person service was great, but the phone service trying to get the car was awful. Ended up having to spend an additional day in town because of it. The place I was the originally pick up the car was CLOSED. Always closed on Sundays! When I called I was sent to a second location, and they were out of cars! Said that all the places in the area (at 11am) were out of cars. Even though I had reserved one. Finally got a car the next day from a very nice woman at the original location I was supposed to pick up from. Car was fine, but very dirty and trashed on the inside. Wouldn’t book again.
I never got the car, because when I arrived in Memphis I was informed they were sold out. ridiculous.
There was no agent at the offiice! I called the Avis 800 number 6 times and was on hold for 1.5 hours total. They repeatedly lied to me. I never got a car! I was furious
It was nothing that I like you guys canceled my car and I was stuck in another state without a car
There was no car available when I showed up at the place that you gave me to rent from
Wasn’t able to rent the car because Kayak had mishandled the reservation. No answer when I tried to call them to straighten it out. We were stranded without a vehicle at the Avis Rental location. Worst rental experience I’ve ever had.
1 out of 2
Avis Locations in Southeast Memphis
939 Ridge Lake Blvd
+1 901 761 5145
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