I liked how they were open and flexible on public holiday
Tried to sell us the full tank option even when they know we are driving nearby and wont need it. She was dishonest when she said that we would finish the full tank. Also the damages around the car wasnt marked properly, I had to go around and take photos to make sure the extra damages were not ours. Also when asked where the nearest highway entrance were they werent helpful.
Lady at the counter was unhelpful ddin't end up hiring a car
Very Good|Feb 2017
The car was perfect good size very comfy
The lady at the agency was not very nice to me and my friend and explained everything really quickly
No toll tag was made available in the car. We have been unsuccessful at paying the tolls direct through the web and will now be charged an extra premium for Hertz to pay. From what was a good experience it leaves a sour taste and I wouldn't use Hertz again for this reason. Very unhelpful
The car was OK. Were told by staff on collection gauge stuffed car showed 3/4 full. On return the gauge showed over full when we filled it. Charged over and above deposit which was supposed to cover extras. Not happy at all.they owe me a cosiderable amount of refund. We shall see. Staff at sirport VERY nice. Not so the man who served is at Footscray who made a point of fibbing about fuel gauge.
First of all I never received a confirmation code from your company! We showed at the auto rental, and of course, there was no reservation, and no cars available!!!! The staff was rude, unwelcoming, and unhelpful!!! Ended up renting another car from Hertz at a higher price, thank you very much!!!!