I waited 2.5 hours for a car I booked two months ago. I missed the engagement I booked it for… not great service to say the least.
Very Good|May 2022
Everything was great - except when I returned the car, the fuel tank "didn't work". The fuel kept pumping in, I paid 25 euros after driving 100km from the last fillup - but the fuel gauge in the car did not work, and the level stayed the same.
I rented an EV which was a disaster. I was told by Sixt employees that the car would go from Frankfurt to the Black Forest with Kms to spare- it needed to be recharged twice before arriving taking over two hours. The car indicated it would go 420 kms on a charge and only go about 250kms. I spent hours looking for a fast charger and charging which took a lot of time from my week vacation. I would hope the employees would have suggest/warned me about the charging issues and recommended a hybrid or other internal combustion vehicle. I called the help line and didn’t receive any help. Also, the Shell application would not download on to my iPhone I use and I told the employees at the Sixt office with no remedy. I’m very disappointed with the rental and servic.
The paperless transaction resulted in my paying much more I add-one than I realized. I couldn’t see the impact of the charges, and the salesman smoothlyexplained them in a way I did not follow well. I will demand to see the figures in writing next time. Also,the navigation system in the car needed updating - several times we were on a major autobahn or cloverleaf where we needed guidance, and the nav system thought we were in a field.
I missed when booking that pickup was not at the airport. I though that’s how a booked it, apparently not. After flying all night I had to take and pay for a taxi into the city of Frankfort. Was a costly and stressful situation. I wish there was a stronger indication that it was not at the airport, especially when dealing with a foreign country.
Will NEVER even try to rent a car from anyone in Europe EVER again. Screwed twice now. Would rather walk or buy my own car.