Cheap Car Rentals in Altstadt, Frankfurt am Main

I waited 2.5 hours for a car I booked two months ago. I missed the engagement I booked it for… not great service to say the least.

Everything was great - except when I returned the car, the fuel tank "didn't work". The fuel kept pumping in, I paid 25 euros after driving 100km from the last fillup - but the fuel gauge in the car did not work, and the level stayed the same.

I rented an EV which was a disaster. I was told by Sixt employees that the car would go from Frankfurt to the Black Forest with Kms to spare- it needed to be recharged twice before arriving taking over two hours. The car indicated it would go 420 kms on a charge and only go about 250kms. I spent hours looking for a fast charger and charging which took a lot of time from my week vacation. I would hope the employees would have suggest/warned me about the charging issues and recommended a hybrid or other internal combustion vehicle. I called the help line and didn’t receive any help. Also, the Shell application would not download on to my iPhone I use and I told the employees at the Sixt office with no remedy. I’m very disappointed with the rental and servic.

The car was nothing like the vehicle indicated on the reservation - it was not "equivalent." The folks at the office in Frankfurt were professional and helpful, but unapologetic about the vehicle and its condition. The car handled poorly - desite having only 23,000km on the odometer - but did get us to Geneva ultimately.

Nothing. Due to the autobahn being shut down for some security incident, we were unable to get to the rental pickup in time (only two hours later) and they had cancelled our reservation stating we were too late. Absolutely zero customer service from kayak and I even lost the $200 insurance for a car I never got to rent.