First of all, the staff can only speak broken English, that is totally fine with me but I can feel that they are not too friendly from their attitude. Secondly, I requested a BMW 3 series/Mercedes C Class type of vehicles in AUTOMATICALLY, but they messed up on the paperwork and reserved a STICK SHIFT for me....I cannot drive Stick so ended up forcing me to take the ONLY automatic SUV they have in the lot.. Finally, as a result It ended up costing me a lot more on gas for this long distance driving road trip. Very disappointed!!