Cheap Car Rentals in Southwest Hights, Albuquerque

We made a reservation and have an expectation that the reservation will be ready when we arrive. It took over 2 hours to get the car we reserved after we arrived at the Thrifty counter; UNACCEPTABLE! After we were finally called to get the car, we said that waiting so long was not something customers should be subjected to and that telling us that the wait would only be 20 minutes was done to keep the customer from gong to another rental company. The agent said if we were not happy that we could rent elsewhere. Also, the window film was so thick hat we had to pull over to clean the inside of the windshield ourselves. Lastly, Thrifty reported the gas tank as full, however, the tank was 3/4 full. Lies and poor service unlike any other auto rental experience I have ever had.

Closed at 10 pm. This could be better publicized. Car was comfortable. Drop off easy.

Pick-up ay Thrifty could have gone better. After over two hours of waiting for our reserved car I was referred to their manager at Hertz who took care of this immediately. If this had occurred from the onset It would have been an "Excellent" fating overall.

Everything was great. The vehicle was very expensive. I would love to rent it again in the future but probably won't.

Easy pickup at ABQ airport, agent was friendly and helpful. A bit surprised that the vehicle was a 2019 model. Not an issue, car was fine, just expected a newer vehicle. Drop off in Santa Fe was a bit difficult. The Hertz office is inside a hotel parking garage. We had the address, but there is no outside signage indicating that Hertz had an office inside, and no mention on our paperwork. Luckily the desk clerk at our hotel knew where the Hertz return was located.

Like. Vehicle was clean and ran well. Dislike. Return signs could have been better placed

It was a little confusing at the airport, we had reserved with Alamo but picked the car up at Enterprise. Everything else went fine. I liked the built-in navigation it made finding places easy.

I wanted to rent a car at the airport. Unbeknownst to me, Kayak and/or Priceline reserved a car but from the downtown Enterprise location rather than the airport location. This created a significant delay and an additional expense -- first, for a cab ride to the downtown location and next for a drop0ff fee to return the car to the airport location : roughly $100 in extra fees. The service people at the airport location were not interested in helping me, but the agent at the downtown location was very helpful.

We booked through Priceline for an Enterprise rental from Albuquerque Airport to Phoenix Airport---Saturday 10/2-Wednesday, 10/13. When we arrived at the Enterprise in Albuquerque Airport (which happened to be3 on the start of the International Hot Air Balloon Fiesta Week), they indicated that the reservation was for an off-site Enterprise in downtown Albuquerque. (This was never explained on the Priceline website, as we would not have reserved this way.) The problem was that the off-site Enterprise closed at 12 Noon--an hour later than we arrived, and that it was closed until Monday morning. The agent at the Albuquerque Airport said that they had no cars---that they could do nothing for us, but the off-site Enterprise should have the car when they opened Monday morning. We then rented a car from another car rental agency until Monday morning, when we were led to believe that our car would be waiting for us at the off-site Enterprise. We also left a detailed voicemail on the off-site Enterprise indicating that we would be in to pick up the car late Monday morning after a previous commitment that we had. When we called the off-site in the morning as we were heading over to pick up the Enterprise rental, the man who answered the phone indicated that he had NO car for us and was very rude, to the point that he hung up on my wife after reducing her to tears. We then had to scramble to find a car from another agency, because Enterprise could do NOTHING for us at any of their offices in the Albuquerque area and beyond. In the past, we have used Priceline and Enterprise on numerous occasions. We assure you that we will never use these two companies again as a result of this VERY negative experience.

Easy to stop off my rental, lady at the counter was super friendly and provided so many details regarding my car.

They charged me a whole extra day of insurance for one extra hour and were very unclear about this. Felt like a scam

The car was not clean to say the least. We were very uncomfortable with a dirty car. It was dirty inside and out. We couldn’t go back to tell them at the counter because we were exhausted. We took the dirty car.