Cheap Car Rentals in Gonzalo Guerrero, Playa del Carmen

When you rent a car in Mexico, Avis is the way to go. In Mexico, there is a mandatory liability insurance required by law. That insurance is rarely covered by your personal insurance and is provided by the car rental company. If you rent with other company, they will charge you that insurance at very high costs (an extra at your initial booking price). But at Avis Mexico, there are no bad surprises. That insurance is always included in the online booking price. Again, Avis is the way to when you are renting a car in Mexico.

Avis staff is great. knowledgeable and friendly. I had a great experience with them

The car rental process and vehicle were fine. It took over 2 hours to return the car. Understaffed location and lengthy process for a location serving 4 separate companies.

No return on mail

The process at pickup took over an hour and a half in a tiny little room with only one desk worker. Then we had to wait for them to wash the car. When it was time to return the car they tried saying there was a new scratch and we showed them the pics we had taken upon pickup and they then believed us. Returning the car took about 25 minutes.

I feel totally and utterly ripped off. My price through You was $55 CAD incl taxes and fees. I am insured through my credit card, so said I’d decline insurance. I was told it is the law to get third party Liability (I checked and this is true). However I was charged $70 USD for ONE DAY. Online forums suggest this is typically $20-40 max per day. So I ended up paying closer to $150 CAD. Please look into this and get back to me - this seems utterly ridiculous. I could rent a car in Canada for 3-4 days for this price.

I couldn’t rent a car from them! The didn’t have any cars! We lost a lot of time going there, waiting in a long queue, argue with them. Every client in that time have had the same experience. Never again! P.S. Why do they/you accept and confirm new orders when they know there are no more free cars?!

They are terribly understaffed. Everyone waited in line for over two hours. Very few of us actually got cars. We were told they were out of cars even though we had reserved them. They never even had a record of my reservation from Expedia. We walked away. We should get a refund, but Frankly, I don’t expect one

The people at the office were rude and the lady rolled her eyes at me!! I am actually going to call your office because I am completely unsatisfied with their service. Car was in poor condition and not clean .

Book a full size, agency didnt have it. Try to give me a mid size for the same price as "the solution".