Top rental agencies in Centro, Playa del Carmen
Budget
4.0
Mediocre32 reviews•3 locations
Overview
Cleanliness
4.8
Comfort
4.7
Overall
4.0
Pick-up/drop-off
4.0
Value
4.2
Recent reviews
2.0
Poor|Aug 2023I couldn't have a vehicle, your booking was not taking by Budget ... I arrive by Budget and They tell me that there was no vehicle for me. I showed the confirmation mail, but they tell me that there was no vehicle for me ... I lost a lot of time to find a new vehicle in another rent-a-car
2.0
Poor|Mar 2023- budget said they didn’t have my reservation on file because I made it 24 hours ago - they said they’ll do a direct deal with me - they charged me $76 / day instead of $37 as agreed per my Kayak booking - they charged me extra for insurance (the Kayak price didn’t mention this ?)
4.0
Mediocre|Feb 2023Takes hours to fix a car
2.0
Poor|Jan 2023The location of the office is wrong on all GPS apps, so it took us almost an hour to find. The number we called from the email confirm couldn’t find our reservation so couldn’t verify that they were the right location. When we got there, we had to wait 25 minutes for the person in front of us to get their car. Then when we got to the front of the line they said they didn’t have our reservation. We made it that morning and they said it takes hours to get to their system. So they spent 30 minutes calling budgets help number. Then when they confirmed it- they said I had to pay a minimum of $60/day for insurance or put down a $2,500USD deposit plus $8/day to track the vehicle. I reserved the vehicle until 7pm, and when I said I would be back around 5 or 6 they said they close at 4, and we had to keep the car for the night. If we wanted to park it in their garage for the night it would be $15/hour. It took about an hour and fifteen minutes from the time we walked in the door at budget to the time we got the car. When we returned the car that took another 25 minutes and they couldn’t figure out how to give me back the money they placed on hold my card at time of reservation. I am still waiting for that $250 to be returned to my card.
2.0
Poor|May 2022The location listed on the website was not accurate. When we entered the address on google maps it took us to a nonexistent store front. When I tried calling the store, I was on hold for 15 minutes without an answer. Ultimately, we decided to forgo this reservation and pick a different car rental company
2.0
Poor|Apr 2021The staff were friendly.
The car wasn't there. There was no rental, the reservation wasn't honored. And even if they had had a car they would have demanded an extra $22/day in mandatory insurance that was never indicated in the rental agreement and would have priced them out no matter what.
1 out of 11
Budget Locations in Centro
Av 10 Sur Plaza Paraiso
+52 998 803 1901
Calle 1 Entre 15 Y 20
+52 984 803 1901
Calle 4 Notre
+52 984 879 4137
Payless
8.0
Very Good6 reviews•4 locations
Overview
Cleanliness
8.0
Comfort
8.0
Overall
8.0
Pick-up/drop-off
4.0
Value
8.0
Recent reviews
2.0
Poor|Nov 2017This was a complete joke. I asked my boyfriend and roomate, while booking my car rental on Kayak if it was legit, and they assured me it was. Well... It wasn't. I arrived to the car rental shop 'Pay Less Car Rental' to a very rude man, telling me he didn't have my reservation. Even though I had a confirmation number. So after digging he tells me the Luxury SUV we rented, they have never had had in stock. And all that was available was a low end small car. Considering I had 5 people waiting on me to take an 2 hour road trip, I had no choice but to take the car. This car should not be on the road, its old, rusty, dented, and dangerous. The seat belts don't work, It is standard and it barley switches gears, the windows leak, the lock on the drivers door barley unlocks, the wipers don't work, the lights are so dim I can't drive at night, and SO much more. This vehicle is an absolute JOKE and should be taken off the road. At this point I am under the impression that Kayak is not even close to legitimate, and it is a waste of time to book something, that doesn't even exist.
Everything
2.0
Poor|Jan 2017price was way higher than advertised. I didnt rent a car because of it
2.0
Poor|Jan 2017Nothing
Three of us with families reserved three vans at plays del Carmen, Mexico to drive to chichen itza. We have confirmed reservation numbers from kayak. When we went three to pick vans the didn't even know that we are coming. He had no vans cars or anything to rent to us. All three families stranded middle of no where with kids. Avoid at all cost. Kayak should ban them.
2.0
Poor|Dec 2016Absolutely nothing.
There was a language barrier which normally isn't a big deal and is to be expected. But they told me the final contract could be printed in English which was the only reason we decided to go with them. After payment and a $250 USD hold on our card for the car, they said it can't be printed in English. Too late now, had to go through with it. It was a 3 hour ordeal to get the rental as well. After we turned it back in they said the deposit would be back in our account within 2 days. 5 days later and we're still not seeing the money hit our account. Go with a reputable company. Hertz was right down the street and would have been a much better option.
2.0
Poor|Dec 2016Nothing to like.
I booked a one day car rental for 10$. When I got there, internet was down and the agent told me that there was no way I could rent the car for $10. He said the rental would be much more, and that insurance was required and it was 78$ USD. He was not willing to honor the booking details at all.
2.0
Poor|Dec 2016I got the confirmation of the van and we went to the location. The representative said its not confirmed and there are no vans available. We had to take a bus to get on to several places with our kids. Its very disappointing for our friends and families to trust Kayak
1 out of 2
Payless Locations in Centro
Av 10 Sur Plaza Paraiso
+52 998 803 1901
Calle 1 Entre 15 Y 20
+52 984 803 1901
Calle 4 Notre
+52 984 879 4137
Calle Plaza Marina Local 40
+52 984 873 1395
Europcar
3.5
Poor21 reviews•2 locations
Overview
Cleanliness
4.0
Comfort
4.6
Overall
3.5
Pick-up/drop-off
3.8
Value
3.7
Recent reviews
2.0
Poor|Aug 2023Car was old, damaged and they charged me same amount as rental for brining one seat humid....
4.0
Mediocre|Jan 2023You are “forced” to accept the insurance which is higher than the cost of car rental. They will not accept insurance provided by my premium credit card. The option are either take their insurance or pay another fee which is closed to the price of their insurance if consider using my own credit card provided insurance plus a outrageous amount like $14,000 deposit to be charged on the credit card.
2.0
Poor|Jan 2023I cancel and they never give me back my money
2.0
Poor|Nov 2022They didn’t find the reservation. Also, they told me that if they could find it, it will be a $35,000 USD deposit. Which is a straight-up lie. Completely unprofessional and lazy.
2.0
Poor|Oct 2022What a scam. I spent an hour on research. Received confirmation email for decent deal. After travelling for an hour to then pick up car, despite the email confirmation the desk said there was no reservation. Doubled the price and had to suck it up as I was there in the office with no transport. Beware.
10.0
Wonderful|May 2022Nothing
1 out of 7
Europcar Locations in Centro
Calle 10 Manzana 35, Lote 2-05, Local 6 Col. Centro Playa del Carmen Solidaridad Centro Comercial Plaza Paraiso
+52 984 157 9197
Playa Del Carmen, Quintana Roo
+52 984 873 2820
Alamo
3.4
Poor10 reviews•1 location
Overview
Cleanliness
4.0
Comfort
4.0
Overall
3.5
Pick-up/drop-off
3.0
Value
3.0
Recent reviews
2.0
Poor|Feb 2023Typical big rental company scam. Offer low rental rate and rip you off with the insurance costs when you pick up the vehicle. I had proof of CDW coverage from my credit card bank but they had some reason it wasn't acceptable. Final price would have been 3 times the original quote. I went to a local company and got a better car and saved myself US$600.00 for the 4 week rental.
2.0
Poor|Jan 2022They didn’t have our car when we turned up so had to cancel the order
2.0
Poor|Jun 2021We arrived on time at the Playa del Carmen location. We were told " No Car". What? we have a confirmation!! How about 2 small cars instead of the Van. No Cars!!! Have a nice vacation. Ricardo no help whatsoever. No cars, No empathy, no help, Just no car.
2.0
Poor|May 2021They did not have a car for me
2.0
Poor|May 2021You should communicate more with each other. In the rental: 1) they didn't have the car at all 2) the price was much higher (from 75 to 185 dollars) I was told that you know it but do not regard it. Make it better please. We solved it directly with Hertz in the end. Have a nice day! Petr
4.0
Mediocre|May 2021When I arrived to pick up my car rental reservation they did not have a car available and had me wait over 20mins to even get that information when they knew the entire time.
1 out of 4
Alamo Locations in Centro
5a Ave Norte Esq Calle 6 Norte
+52 984 803 1239
Hertz
2.0
Poor4 reviews•3 locations
Overview
Cleanliness
2.4
Comfort
2.8
Overall
2.0
Pick-up/drop-off
2.0
Value
2.0
Recent reviews
2.0
Poor|Jan 2023Pick up time 12.00 (reservation was confirmed) arrived to pick up point at 12.45 - no cars. Never again
2.0
Poor|Jan 2020They charged triple of what reservation confirmed. Dont trust1
2.0
Poor|Jan 2020Nothing. The car wasn't available. I traveled to pick up the car, and they refused to honor the reservation because they didn't have any cars.
Having an accurate inventory. There were no cars.
2.0
Poor|Jan 2017I thought I had a rental reservation until I walked into the Hertz office in Playa Del Carmen. I was informed they had no cars, reason given was customers were keeping cars longer than their original return date. Literally next door is a rental company called Firefly. They had cars at double the Hertz price. I did rent from them. They got the car from Hertz. My contract is a Hertz contract in a Firefly envelope. The lady at Hertz who said no cars available gave Firefly the car. The key was on a Hertz key chain. Hertz personal checked out the car for me. They have no shame. I wanted to keep the car an extra day. So I called Firefly and got there main office. They told me no one was answering the phone in Playa. I drove over to it and found the office closed. I walked into Hertz and he said he could check the car back in. I asked for an extra day. He said it would be very expensive to do so. I returned the car to Hertz staff who closed out my contract. While I was there more than a few persons walked in with reservations and were told no cars were available. I have always dreaded renting cars in Mexico but this experience was an all time low. Does Hertz car at all about there name?
1 out of 2
Hertz Locations in Centro
Av. 15 Local 41pb
+52 999 911 8040
Central De Autobuses
+52 800 709 5000
Quinta Ave. & Calle 10
+52 999 911 8040
Dollar
2.0
Poor4 reviews•1 location
Overview
Cleanliness
2.0
Comfort
2.0
Overall
2.0
Pick-up/drop-off
2.0
Value
2.0
Recent reviews
2.0
Poor|Dec 2019First the address listed on the Internet was incorrect as they closed that location and have not updated their information. Second they are affiliated with thrifty and firefly so it is all the same company at the location. Third the Internet reservation charge was to be $22 per day. When I got there they were trying to charge $32 per day saying It was the exchange rate which is bullshit because the exchange rate is automatic on your credit card which is about $19 pesos per one US dollar. Four they wanted to charge liability insurance which I did not need as Visa and American Express credit cards cover all collision of rental vehicles. Also if you have a basic car insurance policy in United States it will cover liability. If you take the collision insurance which is about $15-$20 per day then your credit card automatically cancels their insurance. So altogether the rental would’ve been $52 per day. The Representative is very obnoxious and professional. I felt like they were trying to rough arm me to purchase the extra insurance. He said the only way they would not as if they charge my credit card $200,000 pesos about $10,000 USD as a credit card hold until the car returned safely. Dollar thrifty and firefly is a complete scam of business. I’ve dealt with other companies here that are professional and much better and do not haggle.
2.0
Poor|Feb 2017The car was not filled up with proper amount of fuel. They tried to make up scratches also on the car. Overall staff that didnt listen and poor service and I would never rent here again
6.4
Okay|Dec 2016Nice people and car was clean.
The rental price we thought was going to be $200 actually wound up at $317 because we were forced to take their insurance or give them a $2000 deposit. Ruined the entire experience.
2.0
Poor|Dec 2016I dont know how the car rental thing works here but if they offer a online service which allows to book a car like any other ordinary service then it should follow through. You turn up for the car and No car.. Come back at 12pm. No car. Come back at 8pm. No car. Come back next day 8am. No car. Guaranteed 100% car will be there. Bullshit. No guarantee of anything. Wasted two days of this car rental useleas system. And they are prt of thrifty. So thrifty can go screw them selves.. Poor customer service poor everything. Promise the world and dont deliver. Do your selves a favour. Book someplace else or buy a car...
1 out of 2
Dollar Locations in Centro
Calle 4 Loc 2, Entre Calles
180 0021 2277
Sunnycars
3 locations
Sunnycars Locations in Centro
10 Av. Sur 10
No phone number provided
5A Avenida Norte Esq Calle 6 Norte
No phone number provided
Calle 8
No phone number provided
Avis
2 locations
Avis Locations in Centro
1ra Sur Por 5ta Av Zona
+52 984 168 2734
Avenida 10 Calle 2 Y Calle 4
+52 984 876 2612
Centro Car rental FAQs
What is the best rental car company in Centro, Playa del Carmen?
ALAMO is the best car rental company in Centro, Playa del Carmen according to our data. ALAMO has a rating of 3.4/10 from our user reviews.
Can I rent a car for a month at Centro?
Yes, cars are available to be rented out for an entire month at Centro.