software reserved the wrong pickup location that was actually already closed at the pickup time
I ended up with a Cadillac CT4, nice car.
The vehicle was excellent. I was amazed by the mileage I got from a full-size suv.
It took about 10-15 minutes to get helped because phone calls seemed to be a priority. However, once I was finally served, the process was seamless and the service was excellent.
My issue here wasn't hertz it was kayak.
The issue was, i booked a car online through kayak at hertz. I took a taxi to the location, come to find out the location has been closed for months. I called Kayak and couldn't get a representative on the phone but instead was forwarded to hertz through prompts. Honestly, i will not use Kayak again for renting a car.