Cheap Car Rentals in Puerto Vallarta Ordaz Airport

Pickup over charge for insurance get ahead of time! Drop off no gas station near airport charged 5x for fuel!! No paper work at drop off!

Made a reservation 2 weeks in advance, showed up and they have no cars. Long story short, they eventually find a car at another rental service for $100 more. I took the bus instead.

The insurance they tried to charge us was more than the rental rate for the car. We cancelled our reservation.

The service was incredibly slow. Pick up took over 30 minutes and drop off was longer. The price was quoted in Canadian dollars but charged in American. Overall, very dissatisfied.

I opted for the full coverage insurance and was told that the total would be $490. After returning the car, the total was $630. Not only was this place completely dishonest, they couldn't have been in any less of a hurry. Took us over an hour to get checked in and almost an hour to return the car.

At drop off in Nuevo Laredo, those two guys came back to receive car AFTER THE OFFICE WAS CLOSED. AWESOME !!!

Didn’t have the ready as requested and wanted us to take a different size vehicle and charge us more.

Research insurance coverage and what is actually required before you get pushed into paying extra. My rental was three times what was quoted after "mandatory" insurance.

Terrible experience. They did not have the car we had booked for our reservation. I had originally booked a standard SUV for 300 American dollars. They only had a Jeep and a compact car, we definitely would had not fit our 4 ppl and all our luggage in the compact car. Asked for the price of the Jeep and they were trying to charge us 1700 American dollars. I know it’s never the price they actually quote you for but come on now, that’s more that 5 times what we were quoted for the SUV. What a joke! Did not give them our business and definitely never will when we go back.

By far the worst rental car experience of my life. We were charged much more the the rate advertised on Hotwire and the “insurance” charge made my total 3x more than what I found online. $360 USD for a 2 day rental, MORE than I paid for an entire week rental with a different agency in the area the week before. On top of that, the agents tried to charge us an extra $1000 pesos to clean out a little dog hair that was in the car for “extra work” they would need to do. The manager tried to negotiate with us when we argued, and lowered it to $500 pesos, as if it was some kind of deal that we had to negotiate. There was nothing about dog hair in the contract, and when we pointed that out, the agent pointed to a different section about smoking in the car, claiming that it also applied to dog hair. Anyway, we didn’t want to pay this absurd fee so We took the car and cleaned it with OUR HANDS and it took 10 minutes. We read terrible reviews online but decided to risk it since it was only a 2 day rental. It was way overpriced, a horrible experience, and honestly the whole company seems like a giant scam. Knowing the reviews, we were cautious on everything: we brought the far back a day early, full tank of gas, got the 100% insurance coverage, and they still tried to rip off a client like us. Hertz should be ashamed to be associated with this company, and they should also be investigated for fraud, based on our experience and others I’ve read. I will never be renting from Hertz again and I will be sharing this review with everyone I know.

Showed up and they charged us 4x our reservation price.

e sure to read the fine print. I was quoted 149.00 for 7 days total. Yes it sounds to good to be true and it was. I even have the email that I have read over and over. When I arrived in Puerto Vallerta the price was closer to 500.00. I should have known better,. Their customer servoice was not the best. I walked next door to AVIS and rented a car for 450.00 for 7 days on the spot. I would not recommend ACE ever.....,

They’re so accommodating! And very affordable price!