Cheap Car Rentals in Fayetteville

Smooth and easy

I was allowed to make the reservation but they had no vehicles. I was left stranded and ended up having to spend a lot of money for taxis.

Arrived and they told me that they did not have the car I reserved

I was not given the car I had asked for; I ask for a Camry or Toyota. and she said the only car they had was a Nissan SUV. Kind of disappointed.

Interior of car was pretty tight for a midsize vehicle. Also had expected a hatchback style car which is not what we got. But otherwise all was very good.

Everything was perfect 👍

Interior not clean and gas tank was not completely filled.

No one was there at counter when I arrived. 1-800 number was unhelpful. Had to rent with another company. I won’t use budget again.

There was a long line of customers waiting to pick up their rentals. The counter had two people working with only two cleaning. There were six people ahead of me and they were bringing keys to one vehicle every 45 minutes. After waiting over two hours, I canceled my reservation and booked with Enterprise. In two minutes, I walked out of there with a really nice vehicle. The military guys still waiting couldn’t change their reservations. Oh—and there was some knucklehead at the counter complaining about the vehicle he DID get. It was a nightmare.

Vehicle was not properly cleaned.

It took too much time to check me, finish the contract process, and get me the car. Poor The contract said the gas tank was full, but it was only three-quarters full. On the car inspection report it did not indicate a chip in the windshield. I had to go back to the office after I was already in the car and ready to leave to point this out.

When I arrived at Hertz in Fayetteville, the agent said he was trying to reach me to let me know they did not have a full sized car the class I rented. Yet, I had received not received a call, text nor email. This happens frequently and I was not upset the particular class was not available. What was upsetting was my rate was for $217 without telling me he changed the rate to $247 and added an additional $10 upgrade fee. He then pulled out an economy SUV when he had a midsized SUV in the lot. When I got in the car it smelled like smoke and had 3/4 tank of gas. I went back in and he added notes regarding the gas and smell. I called the 800 number several times regarding these issues. I got bounced around and never received callbacks from supervisors. I have to thank the drop off location in Fredericksburg, VA. They were professional and personable. They fixed the billing to the best of their abilities. Overall my experience sucked. But, the drop off location saved the day.