1,We had booked convertible car and last minute they call to say they don’t have it. In fact, they had us call another Avis (at the airport) because they said they would have it. We called that Avis. They said they "never" get convertible cars. So we had to go back to the other Avis, which is when they offered up this Suburban. 2. Our first car drop was in town and when they change the car the return was in airport and I had to pay taxi to take me back to town 3. the car was dirty and not a full tank of gas 4. the car had so many damages that basically range from side damage and effects on the cars function, like cruise control and distance function were broken which was pretty dangerous for the highway 5. Car had almost 50k on it and very risky to drive - the drop off location said this car should NEVER had been rented to us for the distance we rented it to drive (from Colorado Springs to Amarillo). We will also be calling Avis to complain about this and have photos which show all the above mentioned issues. I will not be trusting or renting from them again.