Initially, I was concerned based on some of the negative comments but decided to proceed as the positive comments from other travellers rated their experience as great and I booked online. Closer to our departure date, Yesaway confirmed via email the vehicle booking with instructions upon landing. The rental base was at Mangere, about a 5-10min drive from Auckland international airport. Our vehicle model (RAV 4 Automatic) was not brand new (I already knew this from other travellers comments) but the vehicle interior was very clean, it was spacious, it worked perfectly and got us from point A to point B without any issues for our 5 passengers. Yesaway had marked on the paperwork all the little scratches, marks and little nicks on the outside of the vehicle prior to our picking up the vehicle (which saved us time from doing it) and we did a cursory look over. We did not experience any problems with the paperwork on pickup or drop off. We filled up the vehicle before dropping it off; and we were taken to the airport by shuttle. The service by the Yesaway consultants on pickup and dropoff was courteous. I recommend using Yesaway, Auckland Airport and will do so on our next visit.