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The car was an excellant choice for the New Zealand roads, nimble and quick when needed. the staff of the agency was very helpful and informative. Over all an excellant experience.

Excellent overall

Very simple pickup and drop off. Only issue we had was adding our name to use gps

Avoid at all costs. Gave us a car with windshields wipers that were broken. We contacted branch manager Rachel and was promised a phone call twice. Rachel received the message but decided customer safety was not her concern and did not return my call or email for the past 3 business days and counting. You would think that a car that is not road-safe during rainy season would be a priority to her but it is not. We also waited an hour for our car rental. Pickup was for noon and we didn't leave until past 1. I was the first from my group to arrive and yet one of the last to get my car. They told me it would be a 10 minute wait but it was much longer than that. Car provided was in poor condition and unsafe to drive. Their response to poor reviews is always the same. They ask you to email them but then don't actually resolve the issue.

Please tell me why you have charge me for one extra day. I have booked from the 19- 31 of march and drop of the car on the 31 march at the airport in Wellington at 5 am in the morning. If you do not send me a replay , I will cancel the payment on my Visa card. Thank you, Kurt Hartung

After much searching we found the car we had been looking for - an 8-seater to carry six of us and our baggage. We were extremely happy with the Hyundai Imax that was provided for us which was in top running condition. It also met our requirement of pickup at Auckland and drop off at Christchurch with a trans-shipment over the ferry at Wellington. The rates were the most competitive and the vehicle was a new one, having done just over 30,000 kms. It had a fuel efficiency of approx 10 km to a litre. Even the last row seat was comfortable and the vehicle had a good ride comfort. The boot was spacious and adequate for six suitcases and an equal number of handbags. One small issue nagged us though once in a while - the left side rear door would at times not open from the inside even though the child-lock was not in the on position. Overall, a very happy and comfortable experience.

Car was a little dirty inside when received, but drove great for us & the staff was friendly & helpful. I will add that when returning it, they noticed a small chip in the windshield (from a rock or something) - at first I was charged for damages, but they later refunded them, so thank you Hertz!

Booked and paid for an expensive pick-up truck with canopy for a 1 month camping trip in New Zealand. Called 4 days before arrival to be sure the vehicle reserved would be available and was assured it was. On arrival with lots of gear, we were told the vehicle reserved was not available and was given a car. I was told if I waited in Auckland for a day or two, the reserved vehicle would become available. Took a local hotel and waited...never received the promised call and no one answered or returned our calls. Finally we left Auckland and kept the car. No refund of price difference was offered either (Aprox $800.00).

The pickup experience was really poor. The solo man staffing the pickup location was not trained on how the car’s systems should work, leaving us to troubleshoot. This meant that when we found an issue he got extremely flustered, both because he didn’t know how to fix it and because he had 8+ customers waiting in line behind us. He did his best, but he wasn’t set up for success and the experience got the rental off to a bad start.

Need to warn drivers of the Polestar e car they there is a chance that the rear hand brake makes a noise when you start out. This would have saved us having to travel back to depot to get it checked out

They cancelled our reservation three weeks prior to our trip - no reason - and we paid double to get another car