Everything was good but they get you with insurance
Be transparent when reserving cars for cheap then having to pay way more with insurance
I had a reservation at 11am. I was late getting into town and arrived around 12:30. The guy told me that my reservation was at 7am even though I showed my confirmation email that said 11am and he said they didn’t have a car for me. They didn’t even then suggest that there was an enterprise next door I walked there after looking it up myself and rented a car there instead.
When we arrived at Hertz, one person seemed to have our name on a list, but the check in desk did not have our reservation in the system. It took another hour for them to set us up with a new reservation. I don’t know if this was the fault of Kayak or Hertz, but it was incredibly frustrating and disappointing. Will likely not use Kayak again.
I arrived at the airport...the flight was 2 hours late, hertz was supposed to be open 24 hours--they weren't. I had to pay for an Uber from the airport to the hotel, back to the airport in the morning (same cost as 2 days of my rental) then they only had subcompact cars when I had reserved a full sized car....so I cancelled. worst car rental experience of my life. (it really sucked to be at an airport at 130am in the morning and not have your transportation waiting for you)
I ordered a Audi or similar car to pick up yesterday. When I got to pick it up they don’t have anything similar to an Aldie and they try to give me a Nissan. I asked if they had anything closer and the closest was a Volkswagen. We spent probably 30 minutes going back-and-forth inside before finally getting out to the cars in the lot. Once we got to the lot, they again try to give me a Nissan. I had to tell them no, we agreed on a Volkswagen. Finally we left with a super basic model Volkswagen instead of the premium Audi that I selected and paid for. I would like a refund for this reservation please.
pick up & drop off there is no booth just some hertz guys working out of a car trunk in the parking lot hard to find as there is little to no signage at the transaction kiosk the directions they provided was> go out the door cross the street and into the in the parking lot 24,000km on the car it smelled and was poor suspension - shaky ride on the streets and highway
Location of car pick-up was different than advertised. Lots of hidden fees. Inefficient pick-up/drop-off process (long wait and processing times). Although we didn't have high expectations for the economy model car we rented, the brakes and steering we're pretty sketchy.