Cheap Car Rentals in Water Island, Saint Thomas Island

Car had many body damages, broken rear wiper blade, scratches, dents,

We were charge twice what our online rental stated! Beware

Very slow check in Had reservation, but no car available Forced to pay $200 extra for insurance, because I didn't have my insurance policy with me

This is not an Avis owned rental, even thought I booked directly with Avis, when I went for pick up my wizard number was not valid and the rep at the counter simply stated they are not a direct Avis rental car agency. She also gave mis information about insurance , stating none of the credit cards would cover any insurance on their cars, which is not true. Counter lady was rude. pick up of the car , which was in very bad shape tire were nearly bald, there had been numerous dents and dings, front bumper had been struck as well, to the car none of which was marked on the slip they gave me that numerous shows locations of scratches and dents. I was also billed on a pending charge to my credit card the day of the pick up, and not the same as the contract dollar amount, first time in my many rentals down in St Thomas to have billing at the beginning. . It was also not billed under Avis but by a company called budget and this was never mentioned at pick up.

bought damage waiver at around $45/ day, then walked 10 mins to the car lot and shown the car for us that had major front and other damage to the car, then told by unrecognizable attendant that if I wanted a non-dented car I had to walk all the way back to the rental counter, the attendant was indignant about wanting to change out the car and could not believe it was that bad, then I showed her a picture and she then could say nothing and gave me a new car, the worst run operation I have ever exerienced

Was forced to purchase their insurance because I didn't have my auto insurance card with me. I did provide them the name of the carrier. Who carries their insurance card around with them? Whole thing Made no sense, and Felt like a money-grab. Car was late model but not super clean. Check out attendant was pleasant.

They didn’t have the size car I ordered and was charged to “upgrade” to a car that I essentially ordered. Website needs to be more transparent on what is being ordered.

I booked and paid for a luxury SUV, and was booked a small SUV upon receipt. No way of contacting Kayak rental service to report at time of rental. Once arrived at air port, I had to pay an extra +$250.00 for a Mid-size SUV. We had a party of 6 people. During entire trip we had someone sitting on one’s lap or I the very back of suv, rear access. Whole trip I was concerned that we had one person that was not secured via seat belt. Not sure if this will help matters or any action will be taken by Kayak, but I did feel to express my concerns.

Awesome experience. Super quick check in and check out. Great car. Friendly service.