Cheap Car Rentals in Plymouth

The Chevy trax was awesome. The person at Hertz was very cool, and really helped me get a good start on my vacation. The only thing that could have been better is if I could stay in Florida where it is warm.

Reserved a car online and when I showed up to get it the man behind the counter acted annoyed that I was even there and said they didn’t have any cars and then just stared at me like he just wanted me to leave. The lot was jam packed with cars and maybe they were all spoken for who knows but their customer service was bad and I’ll never again deal with hertz.

Customer service wasn’t so impressive. They don’t seem to have a good system of handing off calls made to the local rental desk when nobody’s there to cover the location. It gets sent off to a distant call center where they don’t have access to all the info. Their explanation: we use two different systems. Yeah, well that’s very uninteresting to the customer. Maybe you should use one system and stop the excuses. Also, include taxes and fees in your initial quote. Also, be more clear about how electronic tolls work. I’m waiting to be hit with all kinds of hidden charges, and the toll highways around chicago don’t allow cash payments.

When we arrived we were told there was only one clean vehicle available (Toyota Tacoma) and if we wanted anything else it would be dirty. Other than that no real problem in south bend. When I tried to drop it off in Chicago the address given to me was just a hotel (Hotel Loews) and they were unable to accept the car. Apparently they're listed as an Avis location because their guests can reserve a car at the front desk. Instead I found an overnight garage and picked a new Avis location in the morning. Hotel Loews should never have been listed as a drop-off location if they don't accept drop-offs.

Ease and efficiency at rental counter. Will use Avis again. Increase Number of Avis spots in parking lot. When returning vehicle I had to park in a National spot as all the Avis spots were taken.

You guys cancelled my confirmation and left me stranded at the airport. You can see my satisfaction on my google review. Then Budget was rude and hung up on me. Pitiful!!!

Rental company had no cars available for me. Sent me to another location and they had no cars available there either.

We had the same person when we picked up and when we dropped off and she was absolutely the nicest and down to earth person I’ve ever had at a rental desk. Clone her!!

I had a reservation but was made to wait several hours because there weren’t enough cars -only to discover that there were several cars in the lot! Also, I spent much more time on the phone with corporate office than the customer service at the rental desk.