Everything was excellent except the drop off at the Bergen Airport. There are no signs to indicate rental car return until after one turns toward long term parking. (Then there are ample signs.). We didn’t know the rental return was in the long term parking. Our GPS was not helpful. We circled the Airport three times and asked people in the area three times. Only after going to the Hertz counter in the terminal did we learn where the return was located. Otherwise, we were very happy with the car and with Hertz.
10.0
Wonderful|Aug 2022
Great service from Hertz staff. We had reserved an economy car through Kayak and they gave us an electric car initially, which didn’t have enough range for the trip we were planning. The staff helped resolve this but there were very few gas/hybrid cars available so be aware that this may be a problem for others if you plan to drive >300km at a time. It wasn’t clear from the Kayak rental that economy meant electric.
6.0
Okay|Aug 2022
Had to go ask how to get GPS in English nice BMW hybrid
4.0
Mediocre|Jul 2022
We didn’t get the car type we reserved which was an economy car. We were notified a week before that instead it would be a small electric car. This would have been fine because it is just the two of us and the 400 km mileage would have worked well due to all the long driving days we had planned. However instead was told all they had was a 7 seat van with 290 km mileage. It really impacted our vacation. Instead of enjoying it a lot of it was spent stressed and devoting much of our time trying to find charging stations and then waiting for our car to be charged. Very unsatisfactory.
Lost reservation, trying to force me into a manual when an automatic was reserved, price was higher than quoted by Kayak
6.8
Okay|Jul 2017
The car was perfect for the traveling I was doing. Comfortable and clean. Was nice being able to rent a wifi device for the car. Pick up went well
The price I was quoted in my booking was WAY different than what I ended up actually having to pay... about $200 more! Be aware for all the fees and ask for clarification.
8.4
Very Good|Aug 2016
speed
8.0
Very Good|Jun 2016
Very nice people to work with at service desk.
Left a jacket in the car came back to claim it but it was gone.