I appreciated the check-in from the personnel upon my return. A far cry from the terrible experience I had when checking out the vehicle.
Customer service at the front counter when I went to pick up the vehicle was challenging and extremely frustrating. I felt as if the front desk attendant treated with contempt and disdain. Although I try not to just pull the race card, it was clear to me that I was being treated the way I was because of my color. I will think long and hard before ever going back to Budget Rental. I will say, however, when I went to return the vehicle and told my story to the supervisor, she was very professional and accommodating and listened to my complaint. While it was reassuring to know that the service I received at the hands of the desk attendant was isolated, according to the manager, the sting and bad taste left could not be erased.