Very good ground and crew staff. Very helpful and friendly. Good comfortable flight with good entertainment and food. As always, excellent crew service.
Very Good|Feb 2022
Travel info before going to airport. Like passenger locator form ready before airport
We didn’t get all of our luggage on arrival. KQ advised that 3 of our bags “didn’t make it” onto our flight, which being a direct non stop flight was shocking. We now have to wait at least 3 days to find out if we are going to get our luggage
Like the flight, but the staff could have been more available to offer or ask passengers if they needed anything, instead of passengers often having to go track them down
Very Good|Jan 2023
Moving up and down stairs, walking in the airport space, riding a bus. It's always an adventure to get off the plane.
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