crew / cabin staff always seem very friendly and genuine and a willingness to help
Check in is poorly marked Heathrow lounge was excellent, service very good New Virgin upper class suites technically qualify as business class but they are very cramped and there is no storage space at all. No sleep suits available in my size, on any of the flights. Rather leave it if you can't deliver. Toiletry bag is cheap and tacky. Compare with the price paid for a business class ticket.
Always a good flight on Virgin
Great plane and crew…love the Boeing 787
The seats are angled in upper class a bit uncomfortable and the Tv screen could be larger.
Very Good|Mar 2022
The crew was accommodating
Staff are Experience and helpful and cheerful makes you feel at home good airlines 👍
Was not let to board as the site failed to notify me if a friend purchased the ticket they need to be present at check in. Now we are not able to get a refund and paid for a ticket we will never use. Ridiculous rules as I fly from London and she lives in the US. How can she be present to show her card. $480 down the drain on top of that I had to purchase a ticket at the airport since I was already there
Hard to get customer online . Not happy atall will never use kayak again
Very friendly cabin staff.
1 out of 278
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