I wish I had been given the Volvo that Thrifty shows in the pictures. The actual car we get is always a much smaller and simpler model, unfortunately. However, the car only had 10km on it, which was a plus.
I could not have asked for a simpler drop off.. was incredible!!!
Provide map and name of local gas station to refuel auto.
Staff were very helpful, price was great, pick-up/drop-off was straightforward. They didn't have the car we had reserved so we were given an upgrade for free.
Called ahead to let them know we would be 1-2 hours late with drop-off for which we were charged an entire day. Not a big deal but pro-rating would be more reasonable I think.
The staff was incredibly helpful, Oliver who helped me check in was incredibly thorough going through my reservation details and inspection of the vehicle before I drove off. The shop is very easy to find and perfectly located in the middle of the city. Would highly recommend and reuse again.
Nothing everything was great!
The staff were helpful enough but they didn't work for Dollar
The insurance advertised was terrible - it covered nothing and when called they said "we are not a car insurance company" They should NOT be advertised as viable insurance on the Kayak website - this is seriously irresponsible. When we got stuck, the 24 helpline was shut
Being winter in the mountains of Switzerland I would have preferred an all wheel drive vehicle
Very Good|Jul 2019
Provide more details on roadside assistance as we tried in vain the contact Hertz about a coolant warning light issue. Also, expedite return process at ZRH Airport as we waited a while b/c they were understaffed despite it being peak holiday season.
Car was great customer service was great and the drop off was great
Nothing at all
Very Good|Jan 2017
THAT YOU CALL THIS A 5 SEATER! 5 Cats maybe, not humans.
Basic insurance fee was more expensive than car fees!