I can’t say whether my car was clean or not because I was denied a rental at the counter. Apparently, even though I’m over the age of 25, they’re not allowed to rent to me as I have my GDL (from Alberta). This was not made clear to me on their website or on Kayak when I made the booking. I never realized it would be a problem, as this is not my first rental car. I have a clean record and being GDL hasn’t been an issue before. I didn’t realize they’d be willing to take me if I was 21 and GDL graduated versus encroaching 30 and not wanting to take my test during COVID. I have no qualms with the customer service rep. I understand that he was doing his job, and when I asked for another service that would accept my GDL, he kindly gave me a phone number. I appreciated that. But my friend and I were still stranded on the side of the road with all our luggage and had to walk with it to the nearest rental company. It was a very unpleasant experience and I will not be using National Car Rentals in the future. Fortunately, I was able to procure another rental from this other company and it saved my vacation from a stressful and premature end.