I didn't like thst I was booked for pickup at an offsite rental place and was told if I wsnted the vehicle in order to pickup I could take a cab or Uber! Asked rep to change pickup sote and eas told could not called 800 # spoke to a representative who also ssid it could not be changed. I will most likely be renting somewhere else the Customer Service was horrible. Very disappointed!
Ease of process.
Very Good|Apr 2017
Too far from airport! Cost me too much money
economy car...all that I needed...terrific on mileage very friendly and helpful staff.
Pick up location was little shabby but employees were very friendly and helpful
They did not have the type car I rented. Only had 2 cars available. The one we got was 3 or 4 levels below what we reserved and paid for. The car was dirty, banged up and the service light was on saying it was 2000+ miles past service time! The USB port was broken so we could not use our gps on the phone without using up our battery with no way to re-charge. All in all the worst rental car experience we have ever had.
The customer service for Budget was awful. We waited over an hour to pick up the car. The car itself smelled and was very dated
There was no car available when we came to pick up. Was told they had no idea when a car would be available and that we would get a call the next morning with an update which we never did get.
I switched to Avis, but what i had to return the vehicle after few weeks of my rental, and even though i paid for the whole month, yet i did not get any refund for the 12 days left. not sure if this is a policy at Avis but definitely this will be a question i have to ask any whether or not i will get my money back and if not, then i have to move on to another.
Having the car I reserved and not telling me “we have no cars”! My last resort was a pickup truck - or walk, I took it and then found out my vacation resort does not allow pickups!
Very helpful and communicative staff. It's a small shop, so you might have to be a bit flexible, but well worth the essentially 50% off from the airport location
Staff was very friendly. Got my car quickly because I was in a rush to get somewhere
Gas level was marked wrong didn’t realize upon pickup.
I got a better car for the same price because the car I booked wasn’t ready for pick up for the time I requested))
No car for me at all.
Car was fine
Used non-airport location... no car ready, after waiting, was driven to airport and put in one there . Everyone was nice, but I had a schedule that was put back a couple hours because the car wasn't ready.. Lesson learned for me....