Nothing about the rental was good. Shawn the owner of the Jefferson City shop was very disrespectful and did not provide the vehicles that were promised in the rental agreement. I will never rent from him ever again and I do not recommend anyone to use Avis or Budget. Also I hope you and your family are never in a wreck in an Avis rental car. They do not care at all. Avis customer assistance left me and my family in the middle of an Interstate with a totalled vehicle after a 4 car pile up for 6 hours. They told us basically to figure it out and they could not give us another vehicle to get home.
Never ever use Avis or Budget rental services. Terrible customer service. From the minute I arrived at the Avis shop to pick up my vehicle until I got back from my trip, I had nothing but trouble from Avis.