Cheap Car Rentals in Zona Hotelera Tulum, Tulum

The charges agreed on online, didn’t reflect the final price… one way drop off was purchased and an additional fee was charged when picking up. I was also forced to take the minimum insurance, even though I have my own insurance!

Hello — I attempted to rent a car under reservation #72462432157092. When we arrived they not only did not have the reservation information, but they had no car available for us. So I paid for a car that I never got to rent. Could I please get refunded?

They had no car when we arrived. They said that Kayak should have told me it was canceled. Thankfully, they were within walking distance of rental car companies with cars available. But, of course, the price was considerably higher.

Hidden fees. I was forced to purchase their insurance which costed more than the fees for the car itself even though I had my personal insurance and credit card protection insurance. Car was old and bumped up everywhere. Would not rent there again.

Scam. Huge insurance fee that doesn’t actually offer comprehensive cover

Nu doesn't exist in Tulum. This is a total scam.

Be careful. They will rent your booked and paid car to someone else and have you borrow a completely different car. We booked a minivan and they brought a small SUV. They insisted that our reservation is this type of car. Ummm nope!