The car itself was excellent. I received a Toyota Camry and it was great to drive. I had a seven hour drive each way and was very pleased with the car.
The customer service was poor. There was an issue picking up the vehicle. The representative at the desk offered no assistance and recommended that I just get a refund. She did not offer to change my reservation to another location or any other assistance. When I left - without a car - I called the toll free number and the rep on the phone was able to secure a reservation at another location - for an additional $20. I entered the second location and the rep at that desk promptly told me they had no cars to give me. She said, “They don’t call to check.” After I persisted, she sighed, highlighted some lines on a paper, looked in the computer, and finally gave me a car. As I needed to drive 7 hours out of town that day, spent an extra hour to pick up the vehicle, and almost did not get one, my rating is lower. I feel that if I had not been adamant at the second location, I would have walked away without a car. Neither of the reps offered to help me. They just said, “No,” and were ready to move on. No other customers were waiting, by the way. The first location could have called for me. The second one could have attempted to verify the situation before flatly telling me they had nothing - because they obviously did in the end. The return was simple. I did an after hours return, filling out their form and putting it in the box with the key. I received an appropriate receipt by email.