Cheap Car Rentals in Santa Fe

Although I was given an upgrade, the car was a beast and overwhelming. Drove well on my cross country trip. Like most newer vehicles, too many bells and whistles to accommodate to. 😳

Let's see, we were given a car with a tire problem and an oil leak. The morning after, we drove the 25 minutes back to the airport to inform them of this problem. Couldn't care less. "Couldn't see leak" and threw some air in the clearly leaked tire. (It went to emergency pressure twice after being filled twice). The second day, we drove back to the airport. Mind you, this is 25 minutes there and 25 minutes back EACH TIME. The guy was like "I'm so glad we could give you a different vehicle." Again, couldn't really care less. Second vehicle thankfully didn't have problems. Would NOT rent from these idiots again.

1. The agent was great. However, while in the office to get the reservation, I learned how poorly Hertz is assisting the agents in getting the cars to us - no support behind the scenes! It took nearly 30 minutes or more, and I was the only one in the office. The agents are frustrated with Hertz. 2. The SUV was not exactly what we reserved, but we made due. we reserved a vehicle for 6 with appropriate luggage space. It held 6 but did not have luggage space. I realize cars/SUVs are difficult to get right now but I did reserve this months in advance and paid a high price for the right one. Hertz didn't follow thru correctly and did not notify me about this failure to provide the correct reserved vehicle.

I didn’t like the car they gave me

I felt threatened by an employee and cancelled my reservation after calling customer service. In all fairness employee was alone cleaning a previously returned car, garage door open so I went in. No note on office door that they were closed and employee was sole person on site. I knocked strongly on window and door frame of passenger side, called out, went around side repeating loud noises, rapping and finally lightly touched employee's shoulder-this employee was vacuuming with head phones and totally unaware of any external movement, noise, customer which in retrospect I feel puts themselves is possible danger. Employee reacted with a start, pointed finger close to my face demanding I leave the premises. I had previously tried to contact Avis to extend reservation but only received robot calling which was impossible to accommodate me. It is a terrible system when one needs a person to help and there is no answer even during afternoon. I was a bit shaken and choose not to rent from Avis in any near future. Neither customer service or Kayak due to mechanical answering machines cannot provide service in such a situation.

No cars available!!

The manager Mike and his staff, specifically, Isiah were enthusiastic, down-to-earth and upfront about the rental options. Their friendly demeanor and eagerness to help were exceptional. They were willing to provide wonderful tips and options for activities beyond the beaten path. Their honesty about the rental options and how Covid has affected the rental market shows they put their customers' concerns first. Thank you!

Car was under 5” of snow that I had to clean myself At pickup. Underneath that car was muddy inside and out. Car was scratched and dinged but I couldn’t see that under all of that snowCar had 40,000 miles on it and clearly needed either a refresh or retirement

Would be nice if there was transport to and from airport