First of all, upon checking in, we were told that this booking was supposed to be for starting the day before (which was incorrect). They said that they did an inspection of the car and there was no damages; however, we found multiple scratches and dents everywhere and we had to hail the staff to check them. Finally, the car was supposed to be a Hyundai Elantra or alike (which I understand that they do not guarantee the exact model), but the car we were given was a lot smaller than that. The difference in size between Elantra and this car Corolla hatchback was substantial. The staff was friendly but this whole experience was tinted because of these issues.