Our reservation was automatically cancelled due to late arrival, which was never explained as a possibility and then we were forced to pay more than double due to same-day rates. At drop off there were no signs explaining what needed to be done, so we wasted 15 minutes waiting in line only to find out that we needed to bring the car into the garage. Once in the garage there was no one to help so we had to wait another ten minutes for someone to show up to inspect the car. They just seem understaffed with no clear signage or directions.