Cheap Car Rentals in Downtown, Hartford

Great vehicle, very fair rate,excellent experience

The checkout process at Hertz seems slower than with other car renters. Everyone was super friendly and helpful though.

Pathetic customer service Will not rent with them again

Amazing, helpful, friendly staff!

We got a great deal on the rental at an enterprise on “airport road”. Unfortunately, that was NOT the enterprise actually AT the airport. So my wife, my fifteen-month-old, our copious luggage and our carseat were all stranded, the place we had our reservation at had just closed, and we were told we’d have to take an Uber to our hotel, then another Uber the next day to pick up the car from the proper location. Embarrassed, we accepted the expensive mistake, and started looking into getting an Uber that could fit all our bags (probably a minivan? Probably a hundred-dollar ride?) But just as we were reeling from TGAT sticker shock, lo! The enterprise representative had returned with a solution just for us! They had a minivan there we could rent. We were so relieved at avoiding the expensive Uber, we didn’t think to ask the cost of the minivan, and it wasn’t mentioned. As it turns out, that was an EXPENSIVE mistake on my part. After signing the paperwork, our budget reservation (at $70/day) had suddenly turned into a $200/day disaster. I should have said something, but I was too stunned and embarrassed and it was too late—I’d already signed. But MAN! Talk about a bait-and-switch! I know… it’s my fault for mixing where I had to be to pick up the car, and it’s my fault for signing without asking the price first, but that doesn’t stop the whole thing from feeling predatory and kinda gross, not to mention personally pretty traumatizing. Now, to be fair, everything ELSE about the car rental experience was excellent and I have zero complaints. Return was a breeze, the car itself was fantastic, everyone was kind and the lady at the return even offered to drop the car off at the terminal, if that would make things easier with our child, but we declined, partially out of worry that it might include an extra charge of some kind. Nevertheless, the glossed-over, hand-waved cost-tripling was just too traumatic, budget-wise. I’ll be avoiding Enterprise, Alamo, and National in the future.

Car was damaged and filthy.

When I arrived to pick up my rental there were 5 people in front of me all waiting for their rentals. I was told there were no rentals at that time and I would have to wait until the clerk’s supervisor called and told her what to do. She had no idea when I would get my rental. I left there with a Ford Explorer which is a far cry from a Kia compact at about 3:30 pm. I waited 21/2 hrs for that. The clerk was efficient, but the wait and the fact that there was no car waiting was inexcusable as I had a reservation. Why did I reserve a rental at all ?

I called the 800 number to ask if I can drop the keys at the leibert rd Hartford CT they said service it’s not available at this location. I found out that is available when I returned the car on Monday morning.

Avis was fantastic, staff were friendly and helpful. Easy shuttle to and from terminal.