Inflexible with pickup and dropoff. Would not let me drop off at a different location. But this was the only van I could find within the tri state area, so what are you going to do.
Very Good|Nov 2017
Pickup and dropoff went smoothly
Price always ends up being a bit higher than expected.
Great car, great value, easy and quick check in and checkout
Very Good|Dec 2016
Returning the vehicle was very quick and easy once I found the right place to do it.
The "rental car return" signs left me in a parking lot with no attendant, sign, or other indication what to do. I found a random parking spot and made my way over to the terminal building, where I found an agent at the desk (who then handled things very quickly and smoothly).
No significant notes; the service provided was exactly what I needed it to be.
The car was too small for me, but that was on me.
Agent was very professional at the Hertz desk at Fort Smith, He was well groomed, organized and very good at his job... service oriented
The representative was very nice and professional
My agreement for the rental was for 4 days unlimited mileage but when I returned it, I was charged for mileage after an allowed amount of mileage. Making it come up to about $475. To my confusion I don't understand how the contract was so different in charges compared to my initial reservation through kayak. The manager was able to bring it down to $167 but that still meant I paid $50 extra in fee for no reason. It was picked up and returned on time with full tank. But better read the fine prints when you get the contract because they won't tell you anything and it wasn't the same deal as I reserved it through kayak. I will never rent again at hertz regardless of price.
pickup and drop off were easy. car was clean and drove excellent,
air freshener used when they cleaned the car was hard on our allergies, but it wore off after the first day.
Friendliness of hertz employees at fort smith,AR airport (pick-up/drop-off location). Ease of extending the rental agreement, which I had to do.
Exceptional help with actually getting the car when I flew in at airport. One of the quickest processing, turn in, and close outs of any one way rental I have had.
The building is bland and dirty. Dropped the car off in another city and had billing issues. There was an extra one way charge for $50 that no one made mention of or was on my original reservation. Of course the computers were slow and then crashed. It took almost an hour just to drop off the car. I received the receipt by email two days later.