Cheap Car Hire in Des Moines Airport from ₹ 6,658

We had requested a Tahoe and they didn’t have one of the time. The agent suggested that we do a Chevy traverse. I had ample leg and it got good gas mileage. My whole family was happy with this vehicle I’m glad he’s suggested this vehicle

The lady who helped with picking up the car could have been a little friendlier.

Thanks

The Herrtz representative took care of us when we picked up the vehicle. She upgraded us to an all wheel drive vehicle when she realized that we would be driving in a snow storm. No prompting from myself, she just offered the upgrade for no additional cost. The vehicle was very clean and suited our needs perfectly.

Easy pick up & drop off. Customer service let me change my drop off location due to distance from my home. Friendly employees! It was an perfect experience

Quick and easy pick up and drop off

Very long line unexpectedly, very slow and unhelpful staff, when I walked to the car with bad directions outdoors a little ways away, the car was dirty and had not been cleaned. I won't use Budget again. They really suck.

The vehicle had only ¾ of a tank of fuel when I picked it up. I paid for the full fuel service when I picked up the vehicle. Upon return the I had two employees lie to me. One said only a manager could refund the fuel charge and the manager would be in to the counter in an hour but never arrived and a second told me she would reimburse my credit card for the fuel charge but did not. I was also charged a $200 dollar deposit at the counter that was not disclosed anywhere when I made the reservation. I will never rent throughout Kayak or Budget again.

Their computers were down so even though I was there on time, after serving me for 45 min (ie I was not in line) they were not closer to being able to print my contract. I’m still waiting for them to return my payment. They were unable to rent a car to me. I need a refund. Can you help me get a refund? (Weirdly, the same staff were renting for budget car rental and had no problems with that computer. However their budget cars were all taken so I received no car.)

I PAID $135.00 AND NEVER EVEN GOT TO GET THE CAR. I WAS DENIED AT COUNTER BECAUSE I DIDNT HAVE A FLIGHT BOOKED TOO. AND WAS TOLD I COULDNT BE REFUNDED OR SWITCH TO A DIFFERENT PICK UP LOCATION EITHER. APPARENTLY IN ORDER TO GET A CAR RENTAL WITH PICK UP LOCATION AT DSM AIRPORT YOU MUST ALSO HAVE A FLIGHT BOOKED OUT OF THAT AIRPORT. OBVIOUSLY I WAS NOT AWARE OF THIIS. I DID NOT SEE THIS INFO ON ANY TERMS & CONDITIONS, OR POLICIES. IVE SPENT HOURS TRYING TO RESLOVE THIS ISSUE SINCE FRIDAY. IVE CALLED KAYAK, CAR RENTERS.COM, AND PAYLESS AND STILL NOTHING. IM VERY UPSET ABOUT THIS AND THE LACK OF CUSTOMER CARE FROM ALL INVOLVED HAS BEEN SERIOUSLY DISAPPOINTING. I WOULD LIKE EITHER A REFUND OR TO BOOK A CAR RENTAL FOR ANOTHER TIME, OR HOTEL ROOM OR SOMETHING. $135 MAY NOT BE MUCH MONEY TO SOME BUT ITS ALOT TO ME AND MY FAMILY. WE SAVED FOR 2 MONTHS TO COME UP W THE EXTRA FUNDS TO GET THIS XAR RENTAL TO ATTEND A GRADUATION CEREMONY. WHICH WE COULD NOT ATTEND DUE TO NOT GETTING THE RENTAL CAR. SO AS YOU CAN NOW SEE IT WAS A HORRIBLE EXPERIENCE.

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