Cheap Car Rentals in Palese, Bari

Staff was excellent: efficient and friendly.

I showed up to pick my car & my car was given way because i arrived on the 26th of june instead of the 25 th ( my mistake ) however the person i dealt with did not try to get me another car seeing that we were stranded , needed a car desperately , so we went to Europcar who took care of us , she went all out to get us a car reasonably priced ----thats customer service not what i received with Dollar

I had reserved a car without of course knowing what the exact model would be, but that on the kayak website said it would be at least big enough for 3 people plus 3 suitcases. When I got there they had reserved me a car so tiny barely 3 people could fit into it, and she said it was whatever model car I reserved “or equivalent” and she was claiming this was equivalent. I had no choice but to upgrade to a bigger car which cost an additional 50% of what I was expecting to pay. I ended up paying more than I’ve ever paid for a rental car in my life, for the type of car I thought I had originally booked. This vague language on the kayak site that allows car companies to bait and switch means I will never rent a car from kayak again and risk this happening again. I felt completely ripped off, and since my reservation email says nothing about what type of car I originally reserved I have no recourse.