When I arrived at the pick up location they’ve said that they didn’t received such confirmation number from KAYAK and that they don’t work with those kind of car “Standard - Chrysler 200 or similar”. I’ve called to Hertz customer service and they found my confirmation number. However the attendant that was in my front said that she had no car to give to me.. well after a hour they decided to give to me a SUV Duster. I have to say that after all the manage was very polite. They convinced me to book directly with them from the next time.