Horrible service! We changed our car three times in the span of for days. First and last time trying, cheap things ain’t good and good things ain’t cheap. Go to Localiza, way better experience! Thanks, but no thanks. Don’t recommend. First change, she gave us the wrong car (no multi media) and “couldn’t” change it. Went to another location, easy 1,2,3 swap. But, it was in Barra Funda (nice location). Had a new Nissan vehicle started making a horrible sound. As if the engine was going to fall out. To change that car took forever! To check in to the first location was a HASSLE! The girl didn’t know that Americans no longer need a visa to enter Brazil. Took 20 minutes to look for a non existing visa. We were the ONLY ones in the store and CHECK IN took 1.5 hours! HORRIBLE SERVICE!!!!