Kayak, Rentalcars.com and Budget all told me I reserved a car to be picked up at a hotel in Panama City. When we arrived to pick up the car, there was no open car rental office and no one around who knew anything about car rental pick up in the area. A woman who worked for the hotel helped us out of kindness though she was not affiliated with any of the companies who promised me a car. After several calls, she found an agency that had our reservation but the office where we were told to pick up the car was almost an hour away - suffice it to say, we did not go that far to retrieve the car and this ruined our day and trip. There was also no information provided for us to contact anyone once we realized the issue until getting this request to review our experience. Our experience here basically could not have been worse, I give them less than a zero out of ten - simply awful.