Cheap Car Rentals in Mayagüez

I’m pretty sure this place is a bait and switch scam. The customer service rep shuttled us from the airport but when we arrived he immediately told us our reservation had been cancelled because our flight had been significantly delayed and they were completely out of cars. PR is an island and inventory is finite, so this is not an unheard of situation. However, that was the only flight arriving in Aguadilla that afternoon and we were the first and only customers on the shuttle. And if they were out of cars, the rep would have been aware before picking us up. He was very quick to recommend going to the local private rental company across the parking lot, since we had already been shuttled from the airport and there is no ride share and limited taxi service in town. Our Airbnb was half a mile away so my husband, 5 year old, and I ended up walking on the shoulder of a major roadway with all our luggage in the rain and made a car reservation at Hertz for the next day. You’re better off at literally any other major rental company in town—Hertz, Thrifty, Avis, National, Alamo, Enterprise lots are all walking distance from the arrivals terminal and have plenty of inventory.

The actual process of picking up/dropping off the car was quick and easy. The shuttle picking us up from the airport took close to 30min after calling almost 10 times. That was a big turn off. The additional fees also were unexpected and the car ended up costing over $100 than what I had reserved it for.

Just the hours. Lost 5 hours because the rental close at 5om and my flight was at 10:pm. Other than that everything was perfect

Excellent customer service. I will use Enterprise Mayaguez again.😀

Due to flight cancellation I had to travel to different airport and drop off car at different location and was charged additional cost. I asked Hertz if the could work with me to waive the cost since the change in drop location was out of my control. They would not even attempt to assist.