They close at 1pm on weekends. We missed their close time and when we showed up the next day they had canceled our reservation. They then offered us the same reservation for double the price for a day-of rental
Really great experience! Didn’t know if this was a really secure place when I first booked. Upon arrival into the parking lot it was clear to me that I made the right choice! We were greeted with an upgrade to a brand new vehicle to take into the Scottish highlands! The car was very clean and the staff even offered to drive us to the train station to catch our train into England when we were done with our rental. McNicolls was above and beyond what I thought it would be. Staff was super friendly too!
Very Good|May 2023
The staff was very professional and friendly, and I never felt like they were taking advantage of me as a foreign customer, unlike another car rental place in London. The young man who checked out my car was very responsive and efficient. The only minor complaint is their location is slightly difficult to find.
Ordered E-Class Ort similar and they offenes a BMW 3Series. A good car but not for four People with a lot of luggage. It took over 2 hours to get a 5Series BMW. Very poor service. The car was ok, dropoff without probems.